Refund Policy
At DIGIVEVO SOLUTIONS, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be granted.
Digital Products
Due to the nature of downloadable and digital products, including:
- E-books
- Tutorials
- Starter Kits
- Marketing Resources
- Analytics Tools
- Training Materials
- Digital Templates
All sales are generally final and non-refundable once the product has been delivered or accessed.
Service-Based Projects
Eligible Refund Situations
A refund may be considered if:
- The project has not yet started.
- We are unable to deliver the agreed service.
- Duplicate payment has been made.
Non-Refundable Situations
Refunds will not be provided if:
- Work has already commenced.
- Project milestones have been completed.
- Client changes requirements after project initiation.
- Delays are caused by the client.
- Marketing campaigns have already been launched.
- Domain registrations have been completed.
- Hosting services have been activated.
- Third-party software licenses have been purchased.
Website Development Projects
For website development services:
- Initial deposits are non-refundable once project work begins.
- Partial refunds may be considered based on the percentage of work completed.
Digital Marketing Services
No refunds will be issued for:
- SEO work already performed
- Paid advertising spend
- Social media campaigns already executed
- Content creation already delivered
Domain and Hosting Services
Domain registration fees, renewal fees, hosting fees, SSL certificates, and third-party licensing costs are non-refundable once purchased.
Refund Processing Time
Approved refunds are typically processed within:
7–14 business days
depending on the payment method used.
Contact Us
For refund requests or billing concerns, contact:
DIGIVEVO SOLUTIONS
Address: G4-444, Ground Floor, Phase-2, Johar Town, Lahore, Pakistan
Phone: +92 344 5808414
Email: contact@digivevo.com
